November 13-14, 2017
School of Visual Arts Theatre, NEW YORK CITY
Register to Attend

FAQ

Conference Details:

When and where does REACH: Accelerating Creative Leadership take place?
REACH: Accelerating Creative Leadership takes place Monday, November 13 through Tuesday, November 14, 2017 at the School of Visual Arts Theatre located at 333 W. 23rd St, New York, NY 10011

What is REACH and who is it for
REACH: Accelerating Creative Leadership is an event focusing on creative leadership and what creative professionals need to know to become effective leaders in their organizations or community. The event is intended for people in creative leadership roles as well as creative professionals aspiring to become leaders.

Registration:

How much will it cost to attend?
Pricing is determined by the date you register. If you register by September 30, 2017 the price is $895, if you register between October 1 and November 12, 2017 the price is $995, and if you register onsite the price is $1,095.

What registration options do I have, and what does each include?
All attendees must purchase a full conference pass to attend the conference and that includes all programming and networking events.

Can I register on-site at REACH; Accelerating Creative Leadership
Yes, onsite registrations will be accepted, provided there are still seats available, but all payments must be made by credit card.

What is your cancellation policy?
If you must cancel for any reason, please contact us at REACHConference@experient-inc.com no later than Monday, October 16, 2017. Your registration fee will be refunded, less a $250 processing fee. No refunds will be made after this date for any reason. Transfer of your registration to another person is always an option and may be made by email until Monday, November 6, 2017. After this date, all transfers must be made on-site. There is no fee for transfers or substitutions.

Can I register for individual sessions?
Registration is not available for individual sessions.

Group Registrations:

Are the Group rates a per-person cost, or is that for the whole group?
Group rates are a per-person registration cost. To qualify for group pricing (10% off the current regular rate), at least three (3) people from the same company must register at the same time; additional attendees can be added at any time. Please note that each group member must be signed up individually. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or REACHConference@experient-inc.com with more specific questions regarding the group registration.

Can we add an additional person to an existing group?
It is possible to add another person to your group. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or REACHConference@experient-inc.com for instructions.

Can we register as a group if we all work for the same company but in different locations?
Yes. When registering as a group you should go through the same process. First, designate one person to register everyone and make one payment. If you need to pay individually you can, but in order for the system to trigger the group rate, you should register everyone at the same time. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or REACHConference@experient-inc.com for instructions.

Registration Discount Codes:

How do I use a discount code I’ve received to save on registration?

The promo code field is located on the Profile page. It is the very first thing you’ll see on that page. Once entered, the system will generate a message instructing you on what your code is good for and will automatically calculate the discount.

Please Note that promo codes cannot be used on a record that is already completed. For example, if you register and pay for your REACH registration, and then a week later receive a code for 10% off, we cannot apply the promo code retroactively, unfortunately.

Is there a discount for students, non-profit organizations, instructors/teachers or member of the military? For more information on discounts please contact REACHConference@experient-inc.com

Payments:

What is your Federal Tax ID number?
Our Federal Tax ID is 26-2086718. We are Emerald Expositions, LLC doing business as HOW Design Live.

Can I get a copy of your W-9?
Certainly! Please send us an email at REACHConference@experient-inc.com and we can send you a W-9.

Is my REACH: Accelerating Creative Leadership registration tax deductible?
Our corporate accountant tells us that a conference registration could be tax deductible for freelancers and possibly some firms, but recommends you check with your own accountant.

Can I get a receipt for my registration?
Once you make a payment you will have the option to view/print your confirmation which also serves as a receipt. This receipt will be emailed to you upon registering.

What options do I have for payment of my registration fees?
You can pay online by credit card (Visa, American Express, MasterCard, Discover). We do not accept checks or cash payments.

You may contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or REACHConference@experient-inc.com if you have any questions.

Can you tell me why my credit card was declined?
While we don’t have access to your specific card information, we can tell you the 2 most common reasons why this might have happened:

  • The name and address on the registration does not exactly match the billing information on file with the credit card issuer (credit card in manager’s name but attendee is an associate).
  • The account has a daily or per-transaction limit that is lower than the registration fee. Contact your credit card issuer and ask them to waive the limit for 24-48 hours so that you can make your online payment.

If you have any specific questions, please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or REACHConference@experient-inc.com for instructions.

I used the wrong credit card; can you refund that charge and process it on a different card?
Yes, we can change the credit card used to pay your fees. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or REACHConference@experient-inc.com for instructions.

Other Registration:

My registration timed out before I finished. Do I have to re-enter everything again?
Unfortunately, you will have to re-enter your information.

If I can no longer attend, can I transfer my registration to a co-worker?
If you need to transfer your registration to someone else that is fine. The deadline for transfers is November 6, 2017. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time and let them know. They will be able to change the registration to the new person’s name. The new person should bring the confirmation letter also.

I haven’t received my registration packet yet. Can you check to make sure I’m registered?
If someone has registered but hasn’t received their confirmation letter yet we’re happy to resend. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or REACHConference@experient-inc.com for assistance.

Do you accommodate special needs?
Definitely! We make sure our facility has total accessibility, and we do whatever is needed to make attending REACH: Accelerating Creative Leadership as convenient as possible for all attendees. During the registration process, there is a question about it on the Profile Page. If you have additional questions, contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or REACHConference@experient-inc.com for more information.

If I don’t speak English, will you provide a language translator?
We do not offer a language translation service but it should be possible to find one in the New York area. You are welcome to bring your own translator to sessions with you, but please be aware that you must pay the same fees for your translator to attend as you pay for yourself.

I live outside the United States and would need a visa to enter the US to attend REACH: Accelerating Creative Leadership. How do I get a visa?
If you live outside of the US you will have the option to apply for a visa during the registration process. Once you enter an international address, you will be asked if you require a visa. Once you say yes, it will auto-fill with your information. At the end of the registration process, you can print or have the visa emailed to you or to someone else. You must complete your registration in this manner in order to have this visa completed and emailed to you, that is the only way. We do not send out visas to anyone.

Badge Policy:

How will I receive my badge?

Badges will not be mailed. Attendees must bring their confirmation receipt to the SVA Theatre during registration hours to pick up their show badge before they are admitted to the conference

Do I need to bring ID with me to verify my registration?

Yes, we recommend you bring your ID. Show management (Emerald Expositions) and its authorized representatives reserve the right to verify the identity of any person using a show badge and any person found using another person’s badge will have the badge confiscated and may be asked to register correctly or leave the premises.

Child Policy:

Can I bring a child or stroller to the conference?

No. The REACH Conference is a professional conference and no children under the age of 16, including infants, are not permitted in the conference. Strollers are also not permitted.

Photography & Video Recordings:

Personal photography or video recording is not permitted during the conference.

By attending the REACH Conference, you agree that show management and its authorized representatives may conduct interviews and may take photographs and/or record video (directly or indirectly) of you at any time during the event. You give show management all rights necessary to record you during the live event and to use any or all portion of such photographs or video recordings at any time in the future for educational, informational, commercial, or any other business purposes, in any form. You waive the right of approval for usage and any claim for compensation.

Privacy Policy:

During the registration process we may request certain contact information and demographic information about you such as your name, mailing address, phone number, email address, and product interests, etc. Please note that the contact and demographic information that you provide through your registration may be shared with our sponsors.

Other General Conference Questions & Policies:

Can I purchase audio/video recordings of the conference sessions?

Session recordings may be available to registered attendees depending on speaker permissions.

Can I get copies of the session/speaker handouts?
We will send links to any available handouts after the event. Please note that not all speakers provide handouts.

Can my company sponsor REACH: Accelerating Creative Leadership?
Absolutely! Please contact Amanda Wild at Amanda.Wild@howdesignlive.com, 715-338-3202 or 715-321-4579 for information on sponsoring or exhibiting.

Travel & Lodging:

Where can I find information about official conference hotels?
There is no official conference hotel, but we do recommend several hotels near the SVA Theatre. Please visit our travel page for more information

 

ALL SHOW POLICIES ARE SUBJECT TO CHANGE

Using This Site:

Is it safe for me to register using my credit card on the REACH: Accelerating Creative Leadership site?
Yes. This website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means your order cannot be read as it travels over the Internet, so your name, address and credit card information are secure.

What if I’m having problems with the online registration process?
If your problems are technical in nature (your browser is reporting errors or pages are failing to load correctly), please first try quitting and re-launching your browser, trying another browser and/or restarting your computer. Also, be sure you are not blocking cookies in your browser’s preferences (cookies are required for the registration form to work). If the issue persists, email us at REACHConference@experient-inc.com for instructions. Explain your problem in as much detail as possible.

I’m having some difficulty just viewing the pages on your website. Can you help?
The Reach Conference website uses several web technologies, including JavaScript and Cascading Style Sheets, which depend upon the browser to interpret correctly. Our site is optimized for all modern browsers.  To upgrade your browser, download the latest free versions of one of the following popular browsers: